Firestarters | Memorial Hospital

Memorial Hospital awards five Firestarter Awards annually to associates who have exhibited innovative care and five-star service in one of the five pillars of excellence. The five pillars of excellence at Memorial Hospital are service, people, quality, finance, and growth. These pillars provide hospital associates a foundation for setting organizational goals and direction for service and operational excellence. Firstarters are chosen from monthly Spark Award Winners. Read the 2012 Firestarter winners' nominations below.

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SERVICE
Amy Overmyer – Health Information

I am recommending Amy for her service during our dictation system failure.  She was instrumental in keeping staff and physicians informed during the data recovery process.  She worked diligently behind the scenes to assure a smooth transition to our new system and continues to coordinate the migration of all work types to the new system.  Her goal is to provide a seamless transition for all users.

QUALITY
Lisa Boonie - Pain Management

A patient presented to the pain clinic for a clinic visit.  Lisa noticed the patient’s complexion was dusky and she was lethargic.  Lisa got a pulse ox reading which was considerably low.  She notified the provider who sent the patient to the ER.  The patient was life flighted out with a diagnosis of ARDS.  Lisa did a great job with her assessment and notification of her findings to the provider.  This is a great example of quality care.
 
PEOPLE
Amy Carper – Physical Medicine

Amy has been cooking meals for a month for a C/C'd patient who has been diagnosed with CA.  She set up a schedule with her sister to take this family meals. We need more caring/loving people like her.

FINANCE
Kim Wright – HealthLink

Kim joined our team in February of 2011 and has already implemented process's that are helping keep our costs down, and/or bill appropriately to generate additional revenue. Kim developed a better mechanism to track when physicians are working offsite so that all their charges could be captured.  Additionally, there were several procedures being performed in the clinic that weren’t reimbursable.  After investigation, Kim determined the appropriate code to be used.  Kim took on these projects on her own initiative that has captured additional revenue for the department.

GROWTH
Nate Perkins, B.S., C.N.M.T., ARRT(N) – Diagnostic Imaging

Taking the Diagnostic Imaging Department to the next level.  In less than a year, Nate has led his team in accrediting four modalities (CT, MRI, nuclear medicine, PET).  This is a significant accomplishment in elevating patient safety and quality.  Also, Nate was very persistent in negotiating the Nuclear Medicine Radio Pharmaceuticals, saving Memorial Hospital $62,000.

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Has a Memorial Hospital associate helped you have a great experience? If so, please nominate him or her for a Spark Award.

Read about the Memorial Hospital 2011 Firestarters...

Memorial Hospital began giving Firestarter awards in 2009 in order to recognize its associates who have demonstrated exemplary behaviors in order to ensure that patients and guests at Memorial are receiving the most comprehensive, compassionate care available. Based on the five pillars, the Firestarter awards are an important part of Memorial Hospital as it continues its legacy of caring in the community.